While employers continue wielding the so famous crisis as an excuse to negotiate down the agreement, a year ago in November 2009, two months before the start of the talks, hanging on its website the following article:
"THE CONTACT CENTER INDUSTRY GROWS BY 9 % and achieved a turnover of EUR 1,580 million
• In 2008, 266 English companies managed contact center platforms, of which 39 were outside the national territory
• Employment generated by companies in the sector reached 81,793 workers, representing a growth of 5.3%.
• The Contact Center industry maintains its growth despite the deterioration experienced by the English economy and in 2008 achieved a turnover of 1,580 million euros, representing a 9.7% increase over the previous year "
So where is the crisis? Have increased turnover and profits. For all workers have actively contributed, and we demand recognition of our work with a general improvement in our working conditions.
Companies such as Atento, Gss, Konecta, Teleperformance and TeleTech, who won in 2009 MORE THAN 200 MILLION EUROS, have the nose of using the excuse of the crisis to move to reduce rights and benefits. Meanwhile, workers continue to generate wealth in return for them poverty wages and job insecurity we all know and suffer.
And now, how no, they want more. Now they want to live practically in the workplace for the same salary, with loss of acquired rights (that you worked hard to get) and two hard saying goodbye.
On October 15 there will be another meeting of the negotiating table. As is the situation we do not expect progress, because we have the experience of past negotiations and because time is running out for employers. For the CGT's time to press for get a real negotiation. No other way to know what is in the mobilization and the Huelgas. Y no get anything without the active participation of all Trabajadores.
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