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telemarketing "SMEs" seriously harms our health

Since last July, the company has forced workers "SMEs" to take calls from mobile clients without having received any training , or the best basic training all too little, or even have access to new applications. Nor are we responsible for any service, or the company, in which direct Coruña our complaints and needs. For you to understand the gravity of the situation, spoke of customers with hundreds of mobile and fixed line that requires consultation and urgent actions (restorations of lines, blocks, steals terminals, in exchange for contracts ...) but we meet in Coruña and continually repeated on every call because no one meets their demands. Today, any employee of Atento Coruña (un) would attend these calls as bad as the comrades who are now doing.
We recognize the lack of training we have in all services, but in this case the situation is so serious that is causing frustration among workers in SMEs , resulting in an increase mental fatigue, stress and anxiety attacks .
For this reason, the CGT called the works council to propose an urgent meeting with attentive and another meeting of health and safety committee to demand the cessation of care-mobile calls SMEs while conditions were not suitable training. Although we called for on Monday 16, the company delayed the meeting until today, without justifying the postponement. Viewing no interest in the company, decided to act thus exposing the facts to the Labour Inspectorate and the media.
We realize that we have come this far by the lack of provision for Telefónica and Atento, due to poor management by the disregard for the health of their workers and indifference to the attention of their customers.
Today, after more than two hour meeting, the company has not responded to our demands , it has recognized the need for training but also says it will not be before September. Are your reasons? Vacation. Nor are raised stop (in) attention to SMEs because customer dissatisfaction Telefonica has reached an alarming level. Tomorrow
held regular meeting of council, in which we assess what has happened so far and propose measures to be taken now.