Atento, Telefónica mock employees and customers
The CGT want to publicly denounce the work situation untenable for a month are suffering more than 130 workers Atento Coruña, a situation that is causing many disorders of occupational stress and anxiety among staff.
Since last month, these workers have been forced to attend, in addition to the negotiations and consultations landline, calls from customers "SMEs" mobile phone Telefonica Movistar, calls received through the number 900.10.10.10. Workers have not received - in most cases, no specific training to carry out its work, leading in turn to the quality of customer service "SMEs" is harmful and no .
addition to not having training, is shameful that workers not have access to computer applications , an indispensable tool to ensure effective care calls. Coruña received calls just part of a simple text file, waiting for staff from other workplaces manage customer requests (sales, billing, claims, etc.). All this creates a climate frustrating work among staff, in addition to countless customer complaints that call after call, the bad check call powerless we provide.
On 10 August, the CGT decided to convene an emergency committee companies to require that paralyze Atento, Telefónica Coruña care of calls from customers' mobile-SMEs "to which vocational training is given to ensure adequate safety and health of workers and a customer effective and quality . In any case this would mean that the service "mobile" SMEs "is unattended and that they would continue serving (as before) in other workplaces where they do have the training and means to work with correction.
Since Telefónica and Atento not seem to care the least the gravity of the situation (despite asking for an urgent solution satisfactory to workers and customers are delaying and increasing the problem with undue delay), have reported these facts to the Labour Inspectorate and we are awaiting the take necessary corrective measures to prevent this situation continues over time.
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